Our Support

Because we believe our attitude to customer service has been a key factor in our success, we remain fully committed to providing a level of training and support that is unparalleled in the market.

  • Service is provided by a professional in-house team, fully backed up by in-house technical support
  • Contact our support team online or via telephone, every weekday
  • One-to-one assistance is quick and easy with our ‘screen-sharing’ facility

Training material

Some useful references, floor plan template samples, how-to product videos for your support and marketing use.

Need help?

Please see our FAQs for answers to common questions. If you can’t find what you are looking for then check out our training materials for extra information or contact us.

Training webinars

Never used floor plans before, or just want to spend some time with our experts? Request a place on our FREE Webinar! Get an insight to floor plans for all abilities.

Multiple offices

Estate Agents with four or more offices using Metropix enjoy a lower monthly subscription. They also qualify for many other benefits, including:

  • A dedicated account manager
  • Multiple office registration and service roll-out undertaken by Metropix support staff
  • Training carried out to an agreed schedule - with training for new starters arranged as and when required
  • A single, quarterly invoice
  • A monthly service report showing usage for individual offices
  • The option to automatically reset passwords at pre-prescribed intervals