Metropix Support

Floor plan drawing backed up by a dedicated support team

With 8 consecutive ESTAS Awards to our name, our expert team are just a phone call away.

Smiling customer service representative with headset

Need help?

Simply call or email our friendly support team:

Or view our range of additional online help resources:

Training material

We offer a range of useful resources and training videos to help you get started:

Don’t forget, our fiendly support team are also just a phone call away – 01184 672 800

Training webinars

Metropix has been designed for busy estate agents, lettings agents, DEAs and other property professionals to create marketing floor plans in just a few minutes.

Our free training webinars will take you through the Metropix drawing system from start to finish so you are feeling confident to begin drawing your own plans straight away.

The sessions are tailored for new and inexperienced users of Metropix or for anyone that would like a refresher.

Book on to one of our free webinars via the link below.

Our Support

Our dedicated support team are here to help every step of the way

  • Service is provided by our own in-house team
  • Fully backed up by in-house technical support
  • Contact our support team online or via telephone, every weekday
  • Direct access to your own dedicated Customer Success Manager
  • One-to-one assistance is quick and easy with our ‘screen-sharing’ facility

FAQs

  • Rooms and floors
  • Walls
  • Stairs
  • Symbols
  • Windows
  • Measurements and plan preferences
  • Saving, downloading and amending a plan
  • Plan enhancements and upgrades
  • Other FAQ's
Rooms and floors
How do I make L-shaped rooms?

Left click the wall, select ‘split wall’ on the menu to add a break in the wall. You can now place your cursor on the wall, either side of the break, to drag it and make an L shape.

How do I change a room name?

Click inside a room and re-select/type the required room name.

How do I re-size or move room names?

At the plan complete stage, you can edit the room labels on your plan. Drag them to re-position or click them to adjust the font size.

How do I delete a room?

Click inside a room and select ‘Delete’ from the menu.

How do I add a garden?

More Symbols’ > ‘Outdoors’ > add the plot shapes to your plan. These will then display on the final plan. The purpose is designed for simple illustration. Not suitable for large plots or detailed design.

How do I add a patio or decking area

More Symbols’ > ‘Outdoors’ > add the plot shapes to your plan. These will then display on the final plan. The purpose is designed for simple illustration. Not suitable for large plots or detailed design.

How do I add cupboards?

Treat it as a small room. Press ‘Add Room’, draw the cupboard and label it as ‘Storage’. You can then add a room name or keep it blank (recommended for small spaces).

How do I add another floor?

Press ‘Floors’ on the top left, followed by ‘Add floor above’ / ‘Add floor below’ as required. You will then be taken to the new floor level to continue drawing.

Walls
How do I move a wall?
Place your cursor onto the wall you’d like to move. Left click and hold to drag the wall.
While left clicking and holding, you can also use the arrow keys on your keyboard to nudge the wall 1cm/1inch at a time for more intracate control.
How do I delete a wall?

Click a wall and change the wall type to ‘hidden’ on the pop up menu.

How do I make a 'break' in a wall?
Left click the wall. Select ‘split wall’ on the menu. The wall will now be separated by a white dot.
Alternatively, you can double left click a wall to add a break.
How do I make angled walls?
Each room contains a dot in each corner which you can drag to create angles.
You can add your own breaks and drag them to make specific angles (see ‘How do I make a break in a wall?’).
How do I draw curved walls?

Left click a wall and select ‘ Add Curve’. Drag the curve in and out to adjust the shape.  If you wish to curve part of the wall only, you can separate the wall with a break before curving.

How do I change the external wall thickness?

Left click a wall and set the wall thickness from the menu. You can ‘Apply to all’ as well. If editing an internal wall, ‘Apply to all’ will take effect for internal walls only. The same logic applies to external walls, when setting their thickness.

Can I type in wall dimensions manually?

Left click the wall you’d like to extend/reduce. The menu shows the wall length, which can be adjusted by pressing the plus and minus buttons to get the exact size.

Stairs
How do I add stairs?

Click the ‘Stairs’ tab on the left. Stairs are like other symbols, simply drag them onto the plan. You can click them to rotate, re-size and flip to make sure they fit any layout you have.

How do I make a spiral staircase?

There is a spiral staircase symbol located under the ‘Stairs’ section. Simply drag it onto the plan.

How do I add split level stairs?

There is a ‘split level stairs’ icon which can be dragged onto the plan. You may also wish to use the ‘straight stairs’ where you need extra steps.

How do I edit stairs?

Once added, left click the stairs. You can use the ‘Flip’ button on the menu to mirror the stairs, as well as a drag the grey circle to rotate.

Symbols
How do I add symbols onto my plan?

Left click and hold to drag a symbol from the left hand menu onto the plan.

How do I move icons to a new position?

Left click and hold onto a symbol and drag it to a new position. Release the click once you are happy with the position. If you click a symbol once, you can adjust the size and un-stick from a wall (to allow you to move freely/rotate).

How do I re-size a symbol?

Click the symbol. Drag the grey sizing squares to adjust the size. You can also make changes using the menu that appears when a symbol is clicked.

How do I rotate a symbol?

Click the symbol. Turn off the ‘sticks to walls’ option on the menu.  A grey circle appears next to the symbol, drag this to rotate.

How do I duplicate an symbol?

Drag a symbol on the plan, while holding the CTRL key to make an exact copy.

Windows
How do I make a bay window?

Create a break in the wall where the bay starts and another where it ends. Place your cursor in between the breaks and drag the wall out. If it’s angled, you can drag the white dots in the corner to angle the walls. Windows can then be added.

How do I make a bow window?

Left click a wall and select ‘ Add Curve’. Drag the curve in and out to adjust the shape.

If you wish to curve part of the wall only, you can separate the wall with a break before curving.

Then simply drag on a window icon and adjust the size.

Measurements and plan preferences
How do I edit measurements shown on the plan?

At the complete stage, click the room label to reveal a menu to adjust the measurements to your requirements.

These are the measurements that will print on your floor plan, if you’ve selected this option.

How do I change the layout of my finished floor plan?

At the complete stage, you will be shown a preview of the plan. Here you can select between a ‘Landscape’ and ‘Portrait’ layout, or manually move the floors (as well as compass and disclaimer) to a bespoke layout. If moving floors, you can move the floor names to keep alignment too.

Is there a way to rotate a plan or obtain a mirror image of a plan?
When you’re in the plan editor, simply click the settings icon (top right). Here, you can mirror and rotate the whole plan on the menu. This will alter the whole plan.
To make changes to a single floor only, click ‘floors’ and press ‘edit’ on the required floor to make changes.
How do I change the disclaimer on my finished plan?

When in your account, navigate to ‘My Account’ > ‘Change Preferences’ > ‘Floor Plan Appearance’.

Here you can remove the disclaimer, shorten it or add your own.

Saving, downloading and amending a plan
How do I save my plan once I'm finished drawing it

Simply click the ‘Complete’ button (top right) and follow the steps to save your plan to your account.

How do I save the finished plans onto my computer?

When viewing the preview of a plan, you will see the ‘Download’ options above the image preview. You can set the format you require and download the file.

Can I download my floor plans in a different format (i.e. JPEG)?

Sure. When viewing your plan, you can select the JPG, PNG or PDF options.

We can also do a one-time setup of GIF and custom formats that you need too. Simply get in touch with our support team for further help with this.

Are Metropix floor plans compatible with my Property Management Software?

Yes. We work with thousands of agents, all using various software providers. Our variety of download options give great flexibility. If your provider has a specific requirement, let us know and we can set this up for you (it’s a one-time thing).

Can I make changes to an existing plan?

Yes. ‘View’ the plan from the ‘My plans’ page and select ‘Open/edit’. You can now make your changes on the edit screen and press ‘Plan Complete’ to save a new version.

I got an error message when saving my floor plan - have I lost it for good?

For safety, press the settings wheel (top right) and select ‘save to disk’. This allows you to save the file to your computer.

Get in touch with the support team who can then help you reload and retrieve it.

Plan enhancements and upgrades
Can I include my company logo on my floor plans?

Yes. Simply navigate to ‘My Account’ > ‘Change Preferences’ > ‘Watermarks’.

Once you’ve uploaded your logo, it will be added as a watermark to both existing and new plans.

How do I make a plan colour?

‘When you press the Complete tick, the next screen offers a menu on the left with further options. Turn the colour button on to instantly convert to colour.

Can I choose my own colours for my colour floor plans?

Yes. When in your account, navigate to ‘My Account’ > ‘Change Preferences’ >  ‘Colour Floor Plans’.

Here you can set your own colour scheme for your plans. Use your own brand colour hex codes for an exact style match.

How do I upgrade my floor plan to 3D?

Simply go to the preview of your finished plan and click the ‘upgrade’ button. Choose the exterior render for your 3D and confirm.

3D plan upgrades are usually returned within minutes but do allow for up to an hour.

How long do upgrades take to process?

Colour and branded floor plans are returned instantly.

3D floor plan are normally returned within a couple of minutes, but can take up to an hour.

Other FAQ's
Can I change the size of the drawing grid if my plan is too big for the page?

Use the plus and minus symbols (bottom right) to make the page bigger or smaller. You can also use your mouse screel wheel to zoom.

Can more than one person in the office draw a plan at the same time?

Certainly. The Metropix system allows multiple users to access and use the same account simultaneously.

Tell us how we can help

Fill in your details and a member of our team will be in touch.

Sales Team:
01524 220013
[email protected]

Metropix Customer Support:
01184 672 800
[email protected]

LandmarkAgent Customer Support:
01524 220013
[email protected]